Items can be selected from pages throughout our Web Site to be added to
your Shopping Cart. Just enter quantity and color choice if requested and click the
icon. You can also check the contents of your Shopping Cart at
any time by clicking on the 
icon. When you're ready to check
out, you can choose between a number of shipping options. Shipping calculations are
based on items selected. ( There is a minimum shipping charge of $8.00 for Domestic
Ground UPS,
$18.00 for Domestic 3 Day Air UPS, $30.00 for Domestic 2 Day Air UPS and $45.00 for
Domestic Next Day Air UPS. ) Promotional discounts and applicable taxes will
also be shown when you preview your order before final check-out. Discount coupon
codes should be entered at checkout after selecting shipping method.
If you would prefer to place an order by telephone, please call 732 270-2112 (
Live support Monday thru Saturday 10:00 a.m. to 5:00 p.m. Eastern Standard Time ).
In the area? Stop by our store located at 2608 Route 37 East, Toms River NJ
08753 and take a look at the great selection of kites and
accessories. ( tel; 732 270-2112 ).
In order for our Shopping Cart to function correctly, your browser must allow the
use of cookies. We need to set a harmless reference number for your order via a
cookie. This number is meaningless, and contains absolutely no information about
you, your internet activities, e-mail, or anything else. The number is a long
number, which has meaning only to the shopping system while you are shopping. If
you do not wish to accept cookies, or your system cannot access our Shopping Cart,
you can use our secure
order form as an alternative.
We reserve the right to correct any pricing errors that may arise from typographical
mistakes. We will contact you before shipping your order if this applies to an item
you have selected.
Shipping:
We normally ship orders to US customers by UPS and for smaller items, US Priority
Mail. If orders are received before 2:00 p.m. Eastern Standard Time they will be
shipped the same day. However, orders placed after 2:00 p.m. weekdays, or on a
Saturday, Sunday or holiday will be shipped the next business day. Please note; UPS
services do not include the day of shipping for their premium services. For example, a
package shipped via UPS 3 Day Select Service on Monday will be delivered on the
following Thursday. ( Taking 3 business days ) Shipping times for USA
deliveries. We will gladly quote for international shipping before processing an order
for delivery outside the US. Just call or e-mail us at
info@cobrakites.com.
The receiver is responsible for import duty and other taxes if orders shipped to
non-US destinations attract such additional costs.
We will confirm details of your order by e-mail as soon as it has been processed and
shipped. A tracking number will be included if applicable.
Please contact us as soon as possible if your order does not arrive in a timely
fashion or is damaged in transit.
Returns:
We want you to be completely satisfied with whatever you buy from us. You may return
items within 30 days of purchase for replacement or a refund. The merchandise
must be unflown and its original packaging and condition for a full refund.
(Please note: Special offer purchases or Custom orders are not returnable.)
In order to return an item, you must contact us to obtain a Return Authorization.
Securely package the item and ship it back to us. We will advise the appropriate
address. We strongly suggest you insure the package for its full value as you are
responsible for loss or damage until we receive it.
If you wish to return something within 30 days that has been opened or flown,
even once (used), a 25% service fee will be charged. Again, you must obtain a
Return Authorization before we can accept this type of return.
Placing Orders: